FAQ

Once your order is completed, it cannot be canceled or modified (such as changing products, shipping address, or payment method), as the processing starts immediately. If you no longer want the products, you can return them according to our return policy once you receive them.

For environmental responsibility and data security, the invoice/receipt is sent digitally to your email upon shipment confirmation. If you did not receive it or need a copy, contact Customer Service at 211 1088 111.

Check your spam/junk folder in addition to your inbox. If you haven’t received confirmation after 1 hour, make sure your order was completed correctly and contact our team on 211 1088 111 with your order details.

Orders may be automatically canceled in cases such as out-of-stock items during processing or payment failure. In any case, we will notify you via email, and any amounts will be refunded immediately.

We apologize for any inconvenience. Please contact Customer Service on 211 1088 111 within 14 days of receipt, providing photos and your order number so we can assist you promptly with a replacement or refund.

You can check your order status via your account on the site or with the tracking link sent to your email.

Delivery usually occurs within 2–5 business days, depending on the area. In remote areas or islands, delivery may take slightly longer.

Shipping cost is calculated automatically at checkout based on the order value and delivery area. In some cases, free shipping applies for orders over a certain amount.

Yes, we cover all of Greece, including islands and remote areas.

We ship your order with GENIKI TAXYDROMIKI. More information and contact details are available in the “Shipping Methods” section on our website.

Once your order is shipped, we send a tracking link. If you didn’t receive it, check your email or contact Customer Service.

Contact Customer Service at 211 1088 111 so we can investigate.

A return usually means delivery was not possible (wrong address, absence, etc.). Contact us on 211 1088 111 to arrange a new shipment or refund.

Yes, couriers usually make up to 2 delivery attempts before returning the package.

Contact Customer Service immediately at 211 1088 111 to arrange the return or correct delivery.

We accept credit/debit cards, PayPal, Iris (web banking), cash on delivery, bank transfer, and Klarna for 3 interest-free installments. More details are available in the “Payment Methods” section.

Yes, we use SSL encryption and work with secure payment providers to protect your information.

Check your card details and balance or contact your bank. If the problem persists, contact us at 211 1088 111.

Contact Customer Service immediately at 211 1088 111 to verify and refund the extra charge.

The invoice is sent electronically to your email. If you need it again, request a copy from Customer Service at 211 1088 111.

Discount codes are applied at checkout if active and meeting conditions. Only one code can be used per order.

For any VAT inquiries, contact Customer Service on 211 1088 111.

You can return any product that does not satisfy you within 14 days of receipt, provided it is in its original condition, unused, and with all tags and packaging. Used or damaged products cannot be returned.

Complete the return form included in your package, place the product in its original packaging, and send it via our partnered courier. Shipping instructions are included with your order and are also available on our website.

Exchanges can also be made at physical stores within Greece within 14 days, excluding Saturdays, provided you present the purchase receipt or the gift exchange card (in case of a gift).
However, refunds or credit notes cannot be issued at physical stores for purchases made online. You can find the list of physical store locations here.

No, physical store purchases can only be returned to the store where purchased.

If you lost your purchase receipt, contact Customer Service at 211 1088 111 with your order number or other transaction details. If the return proof is missing, request a copy from the courier you used.

For a return to be accepted, the product must have its original tags and be accompanied by the return form. Returns without these may not be accepted.

No, for hygiene reasons, underwear and similar items are non-returnable unless defective.

Once we receive and inspect your return, the refund is processed within 10 business days via the original payment method. You will receive confirmation by email.

You can track your return using the courier’s tracking number. For additional help, contact Customer Service on 211 1088 111 with your order number.

If there is an error in the refunded amount, contact Customer Service immediately on 211 1088 111 with your order and transaction details for correction.

Shipping cost is refunded only if the return is due to our mistake (e.g., wrong or defective product). Otherwise, shipping is non-refundable.

If a coupon or discount was applied, the refund corresponds to the amount paid, not the original product price. The coupon is not reissued.

Unfortunately, products that are temporarily out of stock cannot be ordered. You can sign up for a stock notification to be informed when the product becomes available.

Sign up for a stock notification on the product page. You will receive an email when it is back in stock.

Yes, use the “Favorites” feature if you have an account. You can track products of interest and return them later.

Pre-orders are not currently available. Sign up for our newsletter to be the first to know about new releases.

Yes, you can check out as a guest. Creating an account offers additional benefits such as order tracking, purchase history, and saved favorites.

Yes, you can specify a different shipping address at checkout. The receipt is not included in the package.

At the moment, gift wrapping is not available for online orders.

Yes, Levi’s products are available in selected stores throughout Greece. Use our store locator to find the nearest store.

Currently, in-store availability is not displayed online. Contact the store directly to confirm availability.

Yes! Our website provides fit guides for each Levi’s style (skinny, slim, straight, tapered). Product descriptions include information about cut, stretch, and fabric feel. For further assistance, contact Customer Service.

Yes, we provide a detailed size guide for men and women, including waist, hip, and inseam measurements. Available on each product page next to size options.

Care instructions are on each product’s label and product page at levi.gr. Follow them to maintain your clothing in optimal condition.

• Classic denim: Machine wash cold, inside out, with similar colors.

• Raw (unwashed) denim: Wash rarely by hand or in cold water.

• Black denim: Wash with similar dark clothes to avoid color transfer.

• White denim: Wash separately, preferably with mild detergent.
  Avoid tumble drying; air dry in shade.

We recommend washing jeans as infrequently as possible to preserve shape and color — approximately every 10–12 wears, unless stained. In between, air them to freshen up.

Material composition (cotton, elastane, polyester, etc.) is listed on the product page and the internal label.

Levi’s is committed to sustainable production and responsible sourcing. Many products use organic cotton, recycled fibers, or the Water<Less® program, reducing water usage. We only work with suppliers meeting strict labor and environmental standards.

Wash inside out in cold water with mild detergent, avoid tumble drying, and do not iron directly on stickers/prints to preserve appearance and durability.

Click the profile icon at the top of the page and select “Sign Up.” Fill in your details (name, email, password) and follow the instructions. You will receive a confirmation email.

No, you can complete your purchase as a guest.

Click “Forgot your password?” on the login page and follow the email instructions to reset your password.

After logging in, you can change personal details, addresses, and password under “My Account.” To delete your account completely, contact Customer Service at 211 1088 111.

1. With an account, you can:

• Track orders and their status

• Save favorite products (Wishlist)

• Manage shipping addresses

• Checkout faster without re-entering details

Enter your email at the field at the bottom of the homepage or when creating an account to receive updates on new products, offers, and exclusive Levi’s® news.

Each email includes an unsubscribe link at the bottom. Click it to stop receiving emails immediately.