FAQ

Once your order is completed, it cannot be canceled or modified (such as changing products, shipping address, or payment method), as the processing starts immediately. If you no longer want the products, you can return them according to our return policy once you receive them.

For environmental responsibility and data security, the invoice/receipt is sent digitally to your email upon shipment confirmation. If you did not receive it or need a copy, contact Customer Service at 211 1088 111.

Check your spam/junk folder in addition to your inbox. If you haven’t received confirmation after 1 hour, make sure your order was completed correctly and contact our team on 211 1088 111 with your order details.

Orders may be automatically canceled in cases such as out-of-stock items during processing or payment failure. In any case, we will notify you via email, and any amounts will be refunded immediately.

We apologize for any inconvenience. Please contact Customer Service on 211 1088 111 within 14 days of receipt, providing photos and your order number so we can assist you promptly with a replacement or refund.